Recall campaign for Indian motorcycles: Risk due to defective rear suspension

1. August 2024

6 min read

On July 23, 2024, Indian Motorcycle announced a safety recall for certain 2024 touring models. The reason is a problem with the rear shock absorber struts, which do not meet the manufacturer's specifications and could fail under load. The recall originates in the Americas, but it is possible that motorcycles in other regions are also affected as they are usually produced in the same factories for sale worldwide.

Details of the recall

According to Indian Motorcycle, around 1,773 motorcycles are affected by the recall. This corresponds to approximately 20 percent of the models produced during this period. The affected motorcycles are spread across different models and production periods. The vehicle identification numbers (VIN) are not consecutive. Here is a detailed list of the affected models:

Indian Challenger (2024): Production period from February 22, 2024 to June 25, 2024 VIN range: 56KLCBRR6R3427836 to 56KLCBRR9R3431427.
Indian Chieftain Dark Horse (2024): Production period from February 22, 2024 to June 25, 2024 VIN range: 56KTCDBBXR3427864 to 56KTCDBB4R3431442.
Indian Chieftain Dark Horse Icon (2024): Production period from February 29, 2024 to May 3, 2024 VIN range: 56KTC9BB7R3428063 to 56KTC9BB2R3429914.
Indian Chieftain Dark Horse with PowerBand audio package (2024): Production period from February 22, 2024 to June 25, 2024 VIN range: 56KTC9BB7R3427852 to 56KTC9BB0R3431421.
Indian Chieftain Limited (2024): Production period from March 20, 2024 to June 18, 2024 VIN range: 56KTCABB0R3428469 to 56KTCABB6R3431344.
Indian Chieftain Limited with PowerBand audio package (2024): Production period from March 20, 2024 to June 25, 2024 VIN range: 56KTCPBB0R3428443 to 56KTCPBBXR3431432.
Indian Chieftain (2024): Production period from February 22, 2024 to June 19, 2024 VIN range: 56KTCBAA0R3427823 to 56KTCBAAXR3431393.
Indian Challenger Dark Horse with PowerBand audio package (2024): Production period from February 22, 2024 to June 25, 2024 VIN range: 56KLCKRR1R3427825 to 56KLCKRR0R3431462.
Indian Challenger Limited with PowerBand audio package (2024): Production period from February 26, 2024 to June 19, 2024 VIN range: 56KLCJRR9R3427906 to 56KLCJRR5R3431404.
Indian Challenger Dark Horse (2024): Production period from February 22, 2024 to June 19, 2024 VIN range: 56KLCCRR3R3427847 to 56KLCCRR8R3431392.
Indian Challenger Dark Horse Icon with PowerBand audio package (2024): Production period from February 22, 2024 to June 17, 2024 VIN range: 56KLCKRR9R3427832 to 56KLCKRR7R3431314.
Indian Challenger Limited (2024): Production period from February 22, 2024 to July 9, 2024 VIN range: 56KLCARR2R3427844 to 56KLCARR8R3431557.
Indian Pursuit Limited Icon with PowerBand audio package (2024): Production period from March 12, 2024 to May 17, 2024 VIN range: 56KLDHRR2R3428207 to 56KLDHRR5R3430422.
Indian Pursuit Dark Horse (2024): Production period from February 27, 2024 to July 11, 2024 VIN range: 56KLDDRR6R3427974 to 56KLDDRR4R3431621.
Indian Pursuit Dark Horse with PowerBand audio package (2024): Production period from February 22, 2024 to July 8, 2024 VIN range: 56KLDFRR4R3427824 to 56KLDFRR5R3431512.
Indian Pursuit Dark Horse Icon with PowerBand audio package (2024): Production period from February 22, 2024 to July 8, 2024 VIN range: 56KLDFRR4R3427855 to 56KLDFRRXR3431473.
Indian Pursuit Limited (2024): Production period from February 22, 2024 to July 10, 2024 VIN range: 56KLDGRR3R3427853 to 56KLDGRR2R3431571.
Indian Pursuit Limited with PowerBand audio package (2024): Production period from February 22, 2024 to July 8, 2024 VIN range: 56KLDHRR2R3427848 to 56KLDHRR8R3431483.
Indian Roadmaster Limited with PowerBand audio package (2024): Production period from April 4, 2024 to May 23, 2024 VIN range: 56KTKPBB0R3428901 to 56KTKPBBXR3430624.
Indian Roadmaster Elite (2024): Production period from February 22, 2024 to May 24, 2024 VIN range: 56KTKEBB3R3427861 to 56KTKEBB6R3430639.
Indian Roadmaster Dark Horse (2024): Production period from March 11, 2024 to June 25, 2024 VIN range: 56KTKDBB0R3428136 to 56KTKDBB3R3431435.
Indian Roadmaster Dark Horse with PowerBand audio package (2024): Production period from March 1, 2024 to June 19, 2024 VIN range: 56KTK9BB2R3428085 to 56KTK9BB0R3431373.
Indian Roadmaster (2024): Production period from March 11, 2024 to May 28, 2024 VIN range: 56KTRABB4R3428134 to 56KTRABB1R3430701.
Indian Roadmaster with PowerBand audio package (2024): Production period from March 21, 2024 to May 22, 2024 VIN range: 56KTRPBB3R3428502 to 56KTRPBBXR3430585.
Indian Roadmaster Limited (2024): Production period from February 27, 2024 to June 25, 2024 VIN range: 56KTKABB9R3427954 to 56KTKABB1R3431433.
Indian Springfield Dark Horse (2024): Production period from March 15, 2024 to July 11, 2024 VIN range: 56KTJDBB5R3428376 to 56KTJDBB3R3431616.
Indian Springfield (2024): Production period from February 26, 2024 to July 8, 2024 VIN range: 56KTHAAA7R3427894 to 56KTHAAA0R3431480.

Background to the recall

As early as May 2024, Indian Motorcycle received reports of problems with the shock struts reported by dealers and internal testing. Although no accidents have been reported as of July 23, 2024, Indian has decided to conduct a safety recall to minimize potential risks.

Measures to remedy the situation

On July 15, 2024, Indian stopped delivery of the affected models and announced that it would only resume delivery as soon as spare parts were available. These replacement parts have passed extensive endurance testing to ensure compliance with specifications.

Indian will notify its dealers of the recall on July 30, 2024 and plans to notify owners of the affected motorcycles on or about August 14, 2024. Dealers will receive detailed instructions on how to replace the defective parts with new ones. Owners can have the replacement performed at their local authorized Indian dealer free of charge. Customers who have already paid for repairs may be eligible for reimbursement if they can provide the appropriate receipts.

Contact Information

Owners of affected models in the U.S. can contact Indian Motorcycle customer service at 1-877-204-3697 and call I-24-07 to discuss the recall. The National Highway Traffic Safety Administration is available by calling 1-888-327-4236 (TTY 1-800-424-9153) or by visiting www.nhtsa.gov. Owners in other regions are advised to contact their local Indian dealer or importer for more information.

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